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Shopping Guide

Frequently Asked Questions

What is minimum time for Order?

Both Online and In-store, we need a minimum of 2 days for orders.

What are your Terms and Conditions?

Terms & Conditions

For all orders

  • Please check allergen information before your purchase

  • Please check the order confirmation e-mail and check. For any changes please contact us immediately

  • It is the customer's responsibility to key in the correct e-mail and UK contact phone number.

  • If you order item(s) to collect outside the available collection period, we will automatically remove from your order and refund without prior notice.

  • Change/cancellation/refund can be made only if your original date or new date is more than 3 working days later, whichever longer. For example, ordering on Tuesday to collect your order on Friday of the same week, we cannot make any change, cancellation, nor refund for this order.

  • We cannot take packing requests.

  • We do not keep items past your date of pick up.

  • Please refrigerate the cake as soon as possible following pick up / delivery and keep refrigerated until serving. Do not keep cakes outside for more than 30 minutes. Handle delicately, as our cakes are very fragile. Our cakes are best eaten within 2 days of purchase/delivery.

Do you deliver?

  • Pickup is available. Delivery incurs an additional shipping charge.

Uxbridge, London

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Mama Hong Kong Bakery, Uxbridge

07446 612 331

Monday - Friday 

Saturday and Sunday

7:00am - 7:00pm

8:00am - 7:00pm

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